Terms of Service
These Terms of Service constitute a legally binding agreement between Juliet AI, Inc. (“Company”) and the user accepting these Terms (“Customer”). They govern how Customers and their Users may access and use the Juliet platform at https://www.juliet.space.
Acceptance
Use of the Platform constitutes acceptance of these Terms. If you accept on behalf of another entity, you must have the authority to do so.
Use of the Platform may be subject to additional guidelines, terms, or rules — including the Pricing page, Privacy Policy, Responsible Use Policy, and Copyright Policy. All such additional terms are incorporated by reference.
NOTE: THESE TERMS CONTAIN A DISPUTE RESOLUTION AND ARBITRATION PROVISION, INCLUDING CLASS ACTION WAIVER THAT AFFECTS YOUR RIGHTS UNDER THESE TERMS AND WITH RESPECT TO DISPUTES YOU MAY HAVE WITH THE COMPANY. YOU MAY OPT OUT OF THE BINDING INDIVIDUAL ARBITRATION AS PROVIDED BELOW.
The Platform; right to access and use
Right to use
Subject to your compliance with these Terms, the Company grants a limited, non-exclusive, non-transferable right to access and use the Platform in accordance with applicable documentation, solely for internal business use — not to provide services to any other person or entity.
Modification or discontinuation
The Company may change or update the Platform and Website at any time, including limiting availability of features, content, or databases, with or without notice.
Use and credit limits
Your use of the Platform may be subject to usage limits depending on your selected subscription plan. Exceeding limits may incur excess charges, or you may pre-purchase additional credits at rates determined by the Company.
Trial service; pre-released services
The Company may offer free trial versions or pre-released (alpha / beta) services. These may be incomplete, contain bugs, or not operate as intended. The Company reserves the right to modify, cancel, or limit any such service at any time.
Users, accounts and customer obligations
Users and accounts
To use the Platform, Customer must register an Account for each authorized User. Users must be at least 13 years old (or 16 within the EU, or the applicable minimum age in Customer’s jurisdiction). Customer is responsible for providing accurate, complete, and updated registration information.
Customer responsibilities
- Not allow anyone other than Users to access the Account.
- Not register an Account via automated means.
- Keep all Account credentials and access measures secure.
- Ensure login details may only be used by the individual User to whom they belong.
- Promptly notify the Company of any unauthorized access or use.
Customer data
While using the Platform, Customer may upload data and materials (“Customer Data”). As between the Customer and the Company, all rights in Customer Data remain with Customer.
License to Customer data
Customer grants the Company a non-exclusive, worldwide, royalty-free license to access, use, process, and prepare derivative works of Customer Data during the Subscription Term, solely for maintaining and providing the Platform.
Responsibility for Customer data
Customer represents and warrants that it owns or has all necessary licenses and permissions to grant the Company the rights described above, without infringing any copyrights, privacy rights, publicity rights, trademarks, or other intellectual property of third parties.
Intellectual property and right to use
Company intellectual property
As between the Company and Customer, all right, title, and interest in the Platform, Website, and Company Documents — including software, content, code, design, trademarks, and any updates or improvements thereof (excluding Customer Data and Generated Output) — are the sole property of the Company and its licensors.
Generated output & input data
To the extent such rights exist under applicable law, Customer owns all rights in the software and applications generated by the Platform (“Generated Output”) resulting from Customer’s prompts or data. The Company relinquishes all rights it might have in Generated Output.
Customer acknowledges that due to the nature of machine learning, Generated Output may not be unique and other users may receive the same or similar output.
Restricted use
Customer and its Users may not, and may not permit or aid others to:
- Copy, modify, translate, create derivative works of, or reproduce the Platform, Website, or Company Documents.
- Reverse engineer, de-compile, decrypt, or disassemble the Platform or any part thereof.
- Use the Platform to build, train, or improve a competing product or service.
- Use the Platform for benchmarking purposes without Company’s prior written approval.
- Bypass any measures the Company uses to prevent or restrict access to the Platform or Website.
- Use the Platform in any manner that infringes, misappropriates, or violates anyone’s rights.
- Use the Platform in connection with high-risk, hazardous environments requiring fail-safe performance.
Subscription; payments
Fees
In consideration of the Subscription, Customer shall pay the Company the applicable Fees based on the selected plan. Unless otherwise indicated, Fees are in US dollars. The Company may charge Fees via Customer’s selected payment method for each renewal term. Fees are non-cancelable and non-refundable.
Taxes
Fees are exclusive of all taxes, levies, or duties except income tax imposed on the Company. The Company will charge tax if legally required to do so. The Growth Report has the separate terms below.
Growth Report
A Growth Report is a one-time purchase at the configured price shown at checkout. It includes three full, standard analyses (AEO, conversion optimization, and brand perception), plus cross-lane synthesis. We deliver the report on the web and as a PDF within 24 hours; we may fulfill it earlier.
The report is a dated evidence snapshot. Its freshness basis is 30 days from evidence capture. There is no outcome guarantee for any business, ranking, traffic, conversion, revenue, or other result. URL authority remains the Customer’s responsibility. Customer authorizes public crawling and storage of the resulting evidence. Bearer forwarding is not permitted: do not submit URLs that forward bearer credentials or other secrets.
If we do not deliver the purchased technical scope or service-level commitment, we will issue an automatic full technical/SLA refund. An email delivery failure alone is excluded where the web report is available. Other than that automatic technical/SLA refund, there are no partial or discretionary refunds for a Growth Report.
Term & termination
Auto-renewal
Customer’s Subscription shall automatically renew unless canceled by either party at least 30 days prior to expiration, for a renewal period equal in time to the original Subscription Term.
How to turn off auto-renewal
You may turn off auto-renewal or cancel a Subscription at any time via your Account settings or by contacting Support.
Termination by Company
The Company may terminate or suspend access immediately, without prior notice or liability, for any reason — including security risks, potential harm to any party, or breach of these Terms.
Warranty and disclaimer
THE PLATFORM, WEBSITE, COMPANY DOCUMENTS, AND ANY GENERATED OUTPUT ARE SUPPLIED ON AN “AS IS” AND “AS AVAILABLE” AND “WITH ALL FAULTS” BASIS, WITHOUT WARRANTIES, GUARANTEES, OR REPRESENTATIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED.
COMPANY DOES NOT WARRANT THAT THE USE OF THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, TIMELY, SECURE, OR FREE OF VULNERABILITIES, OR WILL MEET CUSTOMER’S SPECIFIC REQUIREMENTS OR EXPECTATIONS.
Customer is solely responsible for Customer Data and any data its end customers share with Generated Output, and should evaluate the accuracy, functionality, and security of Generated Output in each case.
Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:
IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER FOR ANY SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL, OR INDIRECT DAMAGES; ERROR OR INTERRUPTION OF USE; LOSS, INACCURACY, CORRUPTION, OR DAMAGE TO DATA, GOODWILL, PROFITS, REVENUE, BUSINESS, SAVINGS, OR PURE ECONOMIC LOSS.
EITHER PARTY’S AGGREGATE AND CUMULATIVE LIABILITY FOR ALL DIRECT CLAIMS, DAMAGES, AND LOSSES IS LIMITED TO THE FEES PAID OR PAYABLE BY CUSTOMER IN THE TWELVE (12) MONTHS PRECEDING THE LAST EVENT GIVING RISE TO THE CLAIM.
Class action waiver & mandatory arbitration
PLEASE READ THIS SECTION CAREFULLY — IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS.
Unless prohibited by applicable law, all disputes between you and the Company shall only be resolved on an individual basis. You shall not have the right to bring any claim as a plaintiff or member of a class, consolidated, collective, or representative action.
Arbitration
If you reside in the US or any jurisdiction where the following is not prohibited, any dispute relating to the Company’s services will be resolved by arbitration administered by JAMS under its Comprehensive Arbitration Rules. You and the Company each waive the right to trial by jury or to participate in a class action or class arbitration.
Opt out of arbitration
You have the right to opt out of the arbitration provision by emailing [email protected] within thirty (30) days of your first registering to use the Platform or first agreeing to these Terms. Your opt-out email must be sent from the email address associated with your Account and must include your full name, mailing address, and a clear statement that you are opting out of arbitration.
Miscellaneous
Amendments
The Company may change these Terms from time to time. Changes become effective upon posting on the Website or sharing via an in-Platform notification. Customer is responsible for checking regularly for such changes.
Governing law; jurisdiction
These Terms shall be governed by the laws of the State of Delaware, without regard to conflict of laws provisions. The parties submit to the exclusive personal jurisdiction and venue of the competent courts located in Delaware.
Assignment
The Company may assign these Terms and any of its rights or obligations to any third party without Customer’s consent. Customer may not assign any rights or delegate obligations without the prior written consent of the Company.
Contact
For any questions about these Terms or the Platform, please contact us: